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References

1. "Why Most Web Sites Fail." Forrester Research, September 1998. http://www.forrester.com/ER/research/report/excerpt/0,1338,1285,FF.html

2. "Web Research: Believe the Data." Alertbox, July 11, 1999. http://www.useit.com/alertbox/990711.html

3. Wixon, D. and Jones, S. (1992). "Usability for Fun and Profit: A case study of the design of DEC RALLY version 2. Internal Report, Digital Equipment Corporation.

4. Manning, Harley. (1999) "The Right Way To Test Ease-Of-Use." Forrester Research, April 1999.
http://www.forrester.com/ER/research/brief/excerpt/0,1317,5299,FF.html
5. "Loyalty on the Web." Alertbox, August 1, 1997. http://www.useit.com/alertbox/9708a.html

6. Standish Group. (1995) "Chaos." Research Report. http://www.standishgroup.com/chaos.html

7. Gartner Group (July 16, 1`992). Selecting and implementing a systems development methodology. Stamford, Connecticut.

8. Cheskin Research + Studio Archetype/Sapient. (1999) "E-commerce Trust Study." http://www.studioarchetype.com/cheskin/index.html.

9. Bias, Randolph G. and Mayhew, Deborah J., eds. (1994) Cost-Justifying Usability. Harcourt Brace & Co., Boston.

10.Pressman, R.S. (1992) Software Engineering: A practitioners approach. McGraw-Hill, New York.

11. Martin, J. And Mclure, C. (1983) Software Maintenance: the problem and its Solution. Prentice-Hall, New Jersey

12. Scerbo, M.W. (1991) "Usability engineering approach to software quality." Annual Quality Congress Transactions, 45, 726-733.

13. 1995, The Standish Group

14. Bias, Randolph G. and Mayhew, Deborah J., eds. (1994) Cost-Justifying Usability. Harcourt Brace & Co., Boston.

15. Martin, James.

16. Bias, Randolph G. and Mayhew, Deborah J., eds. (1994) Cost-Justifying Usability. Harcourt Brace & Co., Boston.

17. Karat, C. (1993) Usability engineering in dollars and cents. IEEE Software 10 (3) 88-89

18. 2001, SalemSystems, (1999), "Documentation and Usability". Lecture,

19. Information Week,. "Managing Complexity". April 2, 2001.

20. SalemSystems & Usability Architects, 2000

21. Karat, C. Cost Benefit analysis of usability engineering techniques. Proceedings of the Human factors Society. Orlando, Fl, 839-843.

 
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