HOME SERVICES PORTFOLIO VALUE PROCESS ABOUT US
OVERVIEW METHODS PHILOSOPHY  
 

Successful products are not created by luck. They are not created by chance. Successful products are developed through methods that support innovation, reduce risk, and contain costs. Innovation is frequently shown as a light bulb, as a bolt of lightening, as an instantaneous spark of inspiration. However, those of us who have been there know that it is often a twist on an old concept, a solution to a known problem, a result of a reconceived idea, or an effect of looking at things differently.

Innovation comes when, through hard work and clear process, you know your arena of action well enough that you can accurately identify what is needed. Innovation occurs when you use goal-driven, customer-centered, and reality based methods.

 
Goal-driven
Customer-driven product development is a goal-driven development approach that focuses on the end result. Its processes are directly related to business goals, customer need, and tangible results.
Suggested Readings
Essential use cases
User and task analysis
Information architecture
Customer-centered
By defining our users as customers, we acknowledge the importance of the business relationship to product success. A human focus in product design means that we value our customers and strive to provide products that empower them to accomplish their goals.
Suggested Readings
Human factors
Business Practices
User-centered design
Reality-based
Customer-driven product development is fundamentally empirical-it is based on direct observation or experience. Your product success doesn't need to depend on just a few peoples opinions. Product direction can be guided by real world need, validated through direct user testing, and supported by quantifiable data.
Suggested Readings
Ethnography
Usability Testing
Surveying
"Our site would never have been so successful without SalemSystems leadership and sound advice..."

Roberta Davis, imandi.com
Home Services Portfolio Value Process About Us
© SalemSystems 2001